At Americas Greatest Wings Gyro and Pizza, we strive to provide delicious food and excellent service. Your satisfaction is important to us. If you are not satisfied with your order, please review the following refund and return policy:

1. Order Issues or Mistakes

If you receive:

  • The wrong item
  • An incomplete order
  • An incorrect charge
  • Or your order is not delivered

Please contact the location where the order was placed within 2 hours of receiving it. We will make every effort to resolve the issue through:

  • Remaking the correct item
  • Offering store credit or a discount on your next order
  • Issuing a partial or full refund (subject to manager approval)

2. Food Quality Complaints

If you are not satisfied with the quality of your food, please:

  • Retain the food (do not throw it away)
  • Take clear photos of the issue (if applicable)
  • Contact the location where the order was placed within 2 hours

Our team will review the complaint and offer a reasonable resolution, which may include a remake, replacement, or refund.

3. No Refunds on:

  • Orders older than 2 hours from time of pickup or delivery
  • Partially eaten or discarded food
  • Custom orders prepared to your specifications
  • Third-party delivery issues (e.g., DoorDash, Uber Eats, Grubhub):
    Please contact the respective service directly for support or refund requests.

4. Third-Party Delivery Refunds

If you placed your order through a third-party app (e.g., Uber Eats, DoorDash, Grubhub), you must contact that service directly for refund, cancellation, or complaint handling. We are not responsible for errors or delays caused by these services.

5. Payment Method for Refunds

Refunds, when approved, will be issued:

  • To the original payment method (credit/debit card refunds may take 3–7 business days)
  • As store credit for future use
  • Or as an exchange/replacement item

6. How to Request a Refund

To request a refund, please contact the store directly or email us at:

  • 1400 Kempsville Rd Ste 101, Chesapeake, VA – (757) 609-3142
  • 732 Eden Way N Ste F, Chesapeake, VA – (757) 904-6559

Please provide:

  • Your order receipt or confirmation number
  • A clear explanation of the issue
  • Any supporting photos if applicable

We value your business and appreciate your understanding. Our team will always do its best to make things right.